Delivery and Returns
Thank you for shopping with 15th Degree.
If you have requested free UK shipping, your 15th Degree products will be delivered by Royal Mail within 3-5 days. You can track your delivery via the Royal Mail website. If you have requested guaranteed next day delivery, your package will arrive by DPD courier which you can track via their website.
We want you to be totally happy with your 15th Degree products, so if you are not entirely satisfied with your purchase, we're here to help with our free UK shipping and returns policy.
OUR 30 DAY MONEY BACK GUARANTEE
We're confident we formulate and sell the very best travel fatigue supplements currently available on the market today, and we want you to share our confidence! That's why we back every sale with a 30-day money back guarantee.
If upon receiving your purchase you don't share our confidence and change your mind about wanting to travel the world without fatigue, simply return the unopened product.
Within 30 days of receipt, any unused products purchased from us may be returned for any reason in the original box with contents untampered. (We don't refund associated shipping costs or other charges, unless items are defective).
If you would like to request a refund or exchange, please contact us by email at firstname.lastname@example.org. Briefly explain to us your reason(s) for requesting a return or exchange. We offer a “rock solid” guarantee but do believe we can better serve you and improve our customer experience if we understand the reasons for your request. When we receive your package, we will credit the payment method you paid with, for the full purchase price of your product(s), minus any applicable shipping costs or charges. Please allow up to 21 days for package return delivery to us, and for us to then process your request(s).
You can request to return an item to us for any reason, at any time at no cost, within 30 calendar days from the date you purchased it, providing your product is unused and in the same condition you received it in, with the tamper seals intact.
To request a return please email us at email@example.com and include the product name, order quantity, order reference, where you purchased it, the date of your purchase and a short covering note to let us know the reason you’d like to return the item.
You will receive an email acknowledging receipt of your request so you know we have received it and are taking action to resolve your problem. We will email you a prepaid returns label that covers the cost of the return and a return form to complete. Where possible please return your purchase in its original packaging, including your order number or receipt of proof of purchase.
Please ensure you have all the original packaging and labels and that the item(s) is undamaged and unused. Use the prepaid label and include the completed returns form detailing your reasons for return. We recommend taking it to the Post Office and remembering to ask for proof of postage as we are not held responsible if your returns parcel goes missing. You can track your return by Royal Mail.
If you have not purchased your products on our e-commerce site and instead via a retailer or third party, please return your product to where you purchased it. Please note, we will not be able to accept returns that were not ordered on our e-commerce site.
When we receive your item, we will check it and let you know by email that we have received it. Once we’ve had a chance to check the product and any supporting information you have provided, we will immediately notify you of the status of any refund.
If your return is approved, we will initiate a refund using your original method of payment. We will let you know as soon as we have actioned your refund, so you can check with your credit card provider or payment service to establish when you can expect to receive the funds. Please note this can take up 30 days to process.
FAULTY DAMAGED GOODS
If you have opened or partly used your purchase, sadly we will not be in a position to offer a refund unless it was faulty or damaged on receipt. Should your purchase be faulty on arrival, please contact us to explain the issue immediately at firstname.lastname@example.org so we can expedite a solution to ensure you have replacement product as quickly as possible before next traveling. Please note, each case is dealt with on an individual basis.
If you have any questions on how to return your item to us, please email us at email@example.com.
Thank you for shopping with 15th Degree.